Telephone Manners 
Friday, August 29, 2014, 09:43 AM
Posted by Administrator
The people who call me most frequently (on my cellphone, at least) work for an extended warranty company. If used to be that sales calls were limited to home and office phones and cellphones were off limits. The warranty company not only knows my cellphone number but also knows that I own or lease an Infinity. Who else knows those two things: Schumacher Infinity is one of them. Goodyear? GEICO? Someone sold my information......but, who?

Unable to get rid of them by telling them not to call, today I told the caller (a delightful woman with a thick Indian accent) that each of my two Infinities ("...are you calling about the red one or the blue one...") had far in excess of 200,000 miles. I insisted I wanted to buy a warranty.....right now. She apologized profusely for not being able to help me and told me "G-d bless you." This made me feel guilty for lying to her.

But, my intention today was not to write about extended car warranties and unwanted cellphone calls but about Matt ___________ (can't say his last name, it might turn out he's a client....though not one I'd keep for long) who called, yesterday at 5:20PM. I answered.

"This call may be monitored or recorded for quality control purposes." was the first thing he said to me. Then he said it was "Matt _______________" and I thought to myself "Who is this/am I supposed to know this guy/Is he a salesperson, client?????" And, then, I thought to myself:

"WAIT A SECOND. I DIDN'T CALL THIS GUY, HE CALLED ME. I CAN UNDERSTAND THAT IF I CALL HIM, HE'S MAYBE GOT THE RIGHT TO TELL ME HE'S GOING T RECORD THE CALL BUT HE DOESN'T HAVE THE RIGHT TO CALL ME AND SAY ANYTHIG OTHER THAN "Hello, Steve...this is Matt ___________."

I told him that it was rude to announce at the beginning of a call what he announced at the beginning of this call. He told me "they make us do it" and he said it in a voice that was calming and seemed intended to make me think that it was no big deal, that he and I were pals, and that it shouldn't bother me...."it's nothing" is what he was trying to communicate.

I hung on him and hope he never calls again. It's a crime to record someone's voice in the State of Florida without their consent and....even if it wasn't a crime...it's rude to start off a conversation the way he did.

If you want to be rude to me.......email.
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